The Effect of Hospital Accreditation on Service Quality: A Case Study of Private Hospitals in Sokoto State
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Background of the Study
Hospital accreditation is a formal process that evaluates healthcare facilities against established standards to ensure quality and safety in service delivery. Accredited hospitals are more likely to adhere to best practices, improve patient outcomes, and maintain operational efficiency (Aminu & Garba, 2024).
In Sokoto State, private hospitals are increasingly pursuing accreditation to enhance their reputation and attract more patients. However, the direct impact of accreditation on service quality and patient satisfaction remains under-researched. This study investigates the relationship between hospital accreditation and service quality in private hospitals in Sokoto State.
Statement of the Problem
Despite the potential benefits of accreditation, many private hospitals in Sokoto State struggle with meeting accreditation standards due to limited resources, inadequate training, and resistance to change. The lack of empirical evidence on how accreditation impacts service quality further complicates decision-making for hospital administrators. This study evaluates the effect of hospital accreditation on service quality, offering insights into its benefits and challenges.
Objectives of the Study
1. To examine the accreditation status of private hospitals in Sokoto State.
2. To evaluate the impact of accreditation on service quality and patient satisfaction.
3. To identify challenges private hospitals face in achieving and maintaining accreditation.
Research Questions
1. What is the accreditation status of private hospitals in Sokoto State?
2. How does hospital accreditation affect service quality and patient satisfaction?
3. What challenges do private hospitals face in achieving accreditation?
Research Hypotheses
1. Accreditation is not widely achieved by private hospitals in Sokoto State.
2. Accreditation does not significantly improve service quality and patient satisfaction.
3. Challenges in achieving accreditation do not significantly affect service quality.
Scope and Limitations of the Study
This study focuses on private hospitals in Sokoto State, examining how accreditation affects service quality. Limitations include potential variations in service quality measures and the willingness of hospitals to provide data.
Definitions of Terms
• Hospital Accreditation: A formal evaluation process to ensure compliance with quality and safety standards in healthcare.
• Service Quality: The overall standard of care and patient experience provided by a healthcare facility.
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